Coping with Growth

Mass production of cherry cookies

You want to see your business grow, but you can’t do everything yourself. So plan for how you’ll run the business as it expands.

  • Delegate. Give staff more responsibility rather than trying to spread yourself thin. Make staff development a focus of the business.
  • Automate. Technology can help your company cope with much larger volumes of business. Explore the costs and benefits of potential investments.
  • Innovate. Are there smarter ways to do things? Growth may bring opportunities to streamline your processes.
  • Accelerate. Keep thinking about the next stage of growth – as revenues pick up, have one eye on how to sustain them and the other on how to build further.
  • Stay close. Customers are all important. Prioritise customer service in your business culture – incentivise staff on customer feedback, for example – and keep in touch personally with as many customers as possible.

 

Quick ones

GROW! GROW! GROW!

3 small businesses and their story of how they have made the big time.

Quick ones

Good To Great: Why Some Companies Make the Leap... and Others Don't
GOOD TO GREAT

Jim Collins explores, in his latest book, why some companies make the leap and others don’t.